Cancellation policy

The following right of withdrawal does not apply if the goods ordered by you are to be used for your own commercial or independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must contact us (SPIEL DAS! Publisher - Robert Heller, Am Schächtchen 8, 55413 Weiler, Germany, Tel.: +49 (0) 6721 / 2018788, Fax: +49 (0) 3212 / 1360549, of your decision to revoke this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample cancellation form for this purpose, but it is not mandatory. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the withdrawal

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form

(If you want to revoke the contract, please use the following template, add the missing data and send us the revocation).

  • To SPIEL DAS! Publisher - Robert Heller, Am Schächtchen 8, 55413 Weiler, Germany,
  • I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
  • Goods (*)/article number (*)/provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only in case of notification on paper)
  • Date

(*) delete as applicable.

Robert Heller
Am Schächtchen 8
55413 Weiler bei Bingen

Tel.: +49 (0) 6721-20 17 167
Mob.: +49 (0) 176-14 6730 94
Fax: +49 (0) ‍3212-13 60 549

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